Capabilities
Everything you need to run agents in production
From the model layer to the phone line — Lumen handles it.
Real-time voice
Sub-500ms responses with natural barge-in and turn-taking.
Omnichannel chat
Web, WhatsApp, SMS and email — one brain across every channel.
Tool & function calling
Calendars, CRMs, payments, databases. Bring any API.
Visual flow builder
Branches, retries, escalations and human-in-the-loop.
Long-term memory
Persistent customer profiles across sessions and channels.
20+ languages
Including code-switching mid-conversation.
Enterprise security
SOC 2, HIPAA-ready, EU data residency, granular RBAC.
Realtime analytics
Quality scoring, transcripts, sentiment and conversion metrics.